We will continue to offer guests alternative dates, or a refund, if there is a national or local lockdown which also prevents travelling, and which includes your home or holiday location.
Looking after the health and safety of our guests has always been paramount, Right now any ‘normal’ cleaning procedures will simply not be enough to control the spread of Coronavirus. So, we have asked owners to review their usual cleaning procedures and create extra protocols to minimise virus transfer.
What it means in practice
We have sent all of our homeowners an enhanced set of cleaning guidance produced
by UK Hospitality, PASC and the Wales Tourism Alliance. This includes the following:
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Allowing additional time for the cleaning to take place. This does mean that they may need to ask guests to check in later, and check out earlier, but we hope you understand that it is for your safety and that of housekeepers / cleaners/ caretakers.
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Taking high-risk/high-touch difficult to clean items out of properties. This includes items such as board games, books, brochures, maps, and DVDs.
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Deploying extra hygiene measures, such as cleaning and disinfecting high contact areas of a property with the appropriate EN14476 cleaners, to include door and cupboard handles, remote controls, switches, key safes, keys, bathrooms and kitchen surfaces.
Your role in staying safe
Guests are encouraged to wash hands with soap and water every time you enter or
leave the property and bagging up your bed linen before you leave, also not
wearing outdoor shoes in the property.
Minimising risk
Even with all the measures that are being taken, no-one can 100% guarantee that
any property will be Covid-free. We can assure you that the risk of contagion in
any holiday property is very low – much lower, for example, than visiting places
frequented by the public.
The section below has been added to our Terms and
conditions of rental.
Covid-19 symptoms
If a guest is showing symptoms of the Covid-19 virus while staying in the
accommodation, they should return home immediately, and inform the property
owner so that the property can be deep cleaned.
In the event that guests choose to self isolate in their holiday accommodation
and cannot return home, then the guests will be liable for the additional rental
payments for any subsequent period when they remain in the accommodation and for
the extra deep cleaning costs that would be required by the local health
authorities.