1. Contract :West Wales Cottages will act on behalf of the property owners and all bookings will form a contract between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted.  

3. Deposit: A booking is secured with a £100 deposit. The balance of payment to be sent 6 weeks prior to the holiday.

4. Bookings: Upon receipt of your enquiry by email or telephone, a cottage can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled. Any booking payment by cheque must be made at least 14 working days before occupancy otherwise BACS or online credit card payment must be made by arrangement. 

5. Balance of Payment: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Where payment in full has not been made by this date, the owner reserves the right to cancel the booking and re-advertise the holiday.

6. Cancellation: If a Holiday is cancelled for any reason, then there will be a full refund less a £20 admin fee.  If such cancellation occurs within 28 days of the booking, then the agents will return the balance of payment less the admin fee only if the property can be re-let. If a replacement booking cannot be made, then the owner will be entitled to retain the balance of payment. We recommend cancellation insurance is taken out to cover such an eventuality.

7. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £30. It is agreed that the person who made the booking will pay for  breakage and / or damage and  cleaning if so required. All breakages should be reported to the owner and minor damage should be noted in writing at the termination of the stay. 

8. Sleeping Capacity: The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated. 

9. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

10. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. 

11. Access to property: The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

12. Pets:  Pets are not permitted.

13. Linen: Bed linen is provided at this property, but towels must be brought by guests.

14. Smoking: Smoking is not allowed inside the house. 

15. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

16. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

17. Breach of contract:  If there is a material breach of any of these conditions by the Guest or any of their party, the Owners or agents reserve the right to re-enter the property, and / or end the letting and require the Guest and their party to leave immediately without refund.

18. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.

19. Owners Personal Property: This is a privately owned holiday home often used by the owners. There may be personal items left in the house. We ask our guests to respect this.

20. Breach of contract:  If there is a material breach of any of these conditions by the Guest or any of their party, the Owners or agents reserve the right to re-enter the property, and / or end the letting and require the Guest and their party to leave immediately without refund.

21. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.

22. Owners Personal Property: This is a privately owned holiday home often used by the owners. There may be personal items left in the house. We ask our guests to respect this.

23.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the property owner immediately if any problem arises so that it can be speedily resolved. They cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

24. Liability: West Wales Cottages acts as booking agents only. An advertised cottage's condition, cleanliness, maintenance and compliance with statutory regulations is entirely the responsibility of the property owner and any concerns therewith should be addressed to the property owner whose contact details should be available within the property.

25. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

Note: West Wales Cottages relies on information submitted to us by the holiday cottage owners and we publish it in good faith. Visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. Information given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information. If you require verified information please contact individual cottage owners before booking your holiday. All the information published is reviewed and approved by the holiday cottage owner prior to publishing. In the unlikely case that you find there has been an inaccurate description of a cottage then please contact West Wales Cottages and we will amend it.