1. Contract : All bookings will form a contract between the Hirer and the Property owners. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Bookings: Upon receipt of your enquiry by email or telephone, a cottage can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled. Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Any late booking payment by cheque must be made at least 14 working days before occupancy otherwise cash payment must be made upon arrival. Bookings made within 6 weeks of your holiday date must be paid for in full and in advance of occupation of the property. Short breaks must be paid for in full when being booked.

4. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £50. It is agreed that the person who made the booking will pay for breakage and / or damage and cleaning if so required. All breakages should be reported to the owner or agent and minor damage should be noted in writing at the termination of the stay. 

5. Sleeping Capacity: The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated. The price quoted on the Prices page is for 8 persons (not including babies in cots). Additional persons will be up to £100 (high season) per person per week extra.

6. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

7. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. 

8. Breakage Deposit: The owners reserve the right to impose a returnable breakage / cleaning deposit of £100 per property for non - family groups only - to be returned in part or full within seven days of the group vacating the property. 

9. Access to property: The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

10. Pets: Regret no pets.

11. Linen: Bed linen and towels are provided for the number of persons listed on the booking form.

12. Smoking: Smoking is not allowed inside the house. 

13. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

14. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

15. Refunds: Any cancellation following payment of a deposit or balance is subject to a £20 administration fee. If cancellation occurs for any reason within 28 days of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) The owners will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the administration fee. If the owners are unable to re-let, then the owners shall be entitled to retain all payments already made. We advise guests to arrange cancellation insurance with the insurer of your choice to cover such an eventuality. 

16.Complaints: Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint please contact the owner immediately if any problem arises so that it can be speedily resolved. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

17. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 


Terms and Conditions © West Wales Cottages 2010