1. Contract :all bookings will form a contract between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Bookings: Upon receipt of your enquiry by email or telephone, the property can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled.

3. Payment: All payments should be made to the agents in the manner specified on the booking form.  Non-payment of the balance of the rent on the due date shall be construed as a cancellation of the contract by the hirer. Bookings made within 6 weeks of your holiday date must be paid for in full and in advance of occupation of the property. For a booking made more than 6 weeks before your holiday starts we require a deposit of £250, which will be refunded less the £20 admin fee if the reservation is cancelled more than 6 weeks prior to occupancy.

4. Balance: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting.

5. Late payment: Any late booking payment by cheque must be made at least 14 working days before occupancy.

6. Damage/Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday. A £100 refundable security/cleaning deposit is required to be paid on arrival to the owners. Since damage and cleaning issues are usually revealed during the cleaning and preparation of accommodation for subsequent hirers, this deposit will be returned to the hirer following the cleaning and preparation of the accommodation. Cookers are to be left thoroughly cleaned for the next hirers. At the time of booking, the hirer can opt to have cookers cleaned on the leaving date, at a cost of £60 per cooker, which will be arranged by the owners and charged upon arrival. The person who made the booking will pay for breakage and/or damage and cleaning if so required. All breakages/damage should be reported to the owners on site and recompense made to the owners

7. Sleeping Capacity: The maximum number of people allowed is sixteen plus babies in travel cots and extra persons cannot be accommodated. 

8. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the agents or owners, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the agents or the owner. 

9. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that the Barn can be properly prepared for the subsequent guests.

10. Access to property: The Property Owner or his/her agents shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

11. Pets:  A pet is welcomed, but must be kept under strict control at all times and must not be allowed to foul the property. Please bring your own pet basket or bedding and do not allow your pet in the bedrooms, or on furniture. A wet and/or muddy dog must not enter the Barn. A pet must not be left unattended in the hired property at any time, nor allowed to cause disturbance with persistent  barking. Hirers will be liable for any damage caused by a pet or for the costs of additional cleaning required.  Dogs must be de-flead before arrival.

13. Linen: Bed Linen and towels are supplied.

14. Liability: The owners will be responsible for complying with all applicable Statutory Regulations and Discrimination Acts affecting customers, the property, and its equipment, 

15. Smoking: Smoking is not allowed inside the Barn. If guests wish to smoke in the garden, then they should not leave cigarette ends on the property.

16. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

17. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

18. Cancellation : Any cancellation following payment of a deposit or balance is subject to a £20 administration fee. If cancellation occurs for any reason within 28 days of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) West Wales Cottages will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the administration fee. If the agents are unable to re-let, then the agents shall be entitled to retain all payments already made. In the event of balance of rental  payments not being made by the due date and when the hirer makes no request for additional payment time by the due date, the holiday week will be re-advertised and no refund of the deposit will be given. We advise guests to arrange cancellation insurance with the insurer of your choice to cover such an eventuality. 

19.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the property owner immediately if any problem arises so that it can be speedily resolved. They cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

20. Liability: West Wales Cottages acts as agents on behalf of the owner. An advertised cottage's condition, cleanliness and maintenance is entirely the responsibility of the property owner and any concerns therewith should be addressed to the property owner who lives in the adjacent farmhouse.

21. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

22. Cleaning and maintenance of the property - West Wales Cottages act only as booking agents and have no responsibility for the cleaning and maintenance of this property. This is entirely the responsibility of the owners and all questions regarding cleaning and maintenance should be addressed to them.

Note: West Wales Cottages relies on information submitted to us by the holiday cottage owners and we publish it in good faith. Visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. Information given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information. If you require verified information please contact individual cottage owners before booking your holiday. All the information published is reviewed and approved by the holiday cottage owner prior to publishing. In the unlikely case that you find there has been an inaccurate description of a cottage then please contact West Wales Cottages and we will amend it.