:all bookings will form a
contract between the Hirer and the property owner. The accommodation is let for
holiday purposes within the meaning paragraph 9 of the First Schedule to the
Housing Act 1988, and there is no right of occupancy beyond the stated and
All bookings are subject to final confirmation by the property owner.
Bookings for persons or groups under 21 years of age cannot be
accepted. We do not accept bookings for hen or stag party groups
3. Bookings / Deposits / Payments :
Upon receipt of your booking form by
email or telephone message, a cottage can be provisionally booked. This will be
held for a period of 24 hours only.
Deposits are accepted by card online via the PayPal / credit card payment system
or by posted cheque by arrangement. Deposit payments are not refundable. Balance
payments are made to owners 6 weeks before the holidays or as soon as possible
if a booking is made within 6 weeks of the holiday, by BACS online bank transfer
or by cheque.
Security deposits - some owners require a refundable security deposit - this
will be noted on the property details and is paid directly to the owner with the
balance of payment., and is refunded by the owner.
4. Damage / Extra cleaning:
All bookings are accepted on the condition
that the cottage is left in the same state of repair, order and cleanliness both
inside and outside as at the start of the holiday. Should you not have time to
leave the cottage as you found it, there will be an additional charge of £40,
payable to owners. It is agreed that the person who made the booking will pay
for breakage and / or damage and cleaning if so required. All breakages should
be reported to the owners and minor damage should be noted in writing to the
owners at the termination of the stay. Some cottages have a refundable security
deposit payable to the owners (see details for a specific cottage)
Recycling Hirers are expected to comply with any weekly recycling/collection of
waste , info to be supplied by owners.
5. Sleeping Capacity:
The maximum number of people allowed is clearly
stated on the particulars and extra persons cannot be accommodated under any
The Hiring Contract is made on the understanding that
the cottage and its facilities as published on the internet will be available
for the dates stated. In the unlikely event that a cottage is not available
through events arising out of the control of the agents or owners, then a
booking may be cancelled.
The Hirer will be advised of any such circumstances as early as possible, and
the deposit will be refunded in full by West Wales Cottages. Any balance of
payment paid to the owners, will be refunded by the owners with the Hirer having
no further claim against the agents or the owner. West Wales Cottages will not
be liable for any payments made directly to owners
7. Occupation times:
Tenancies commence after 4 pm or 3 pm in winter
months, (unless otherwise specified ), on the commencement date of the tenancy
and terminate at 10.00 am on the leaving date. This is to ensure that the
cottage can be properly prepared for the subsequent guests.
8. Access to cottage:
The cottage Owner or his/her agents shall be
allowed access to the holiday accommodation or grounds at any reasonable time
during any holiday occupancy. It is sometimes necessary to carry out maintenance
or gardening during a period of occupation.
If a dog or dogs are permitted, this will be clearly stated in
the particulars for the cottage booked. Bringing a dog or dogs to a cottage that
does not accept pets would constitute a breach of contract (see: paragraph 17).
This also applies to any visitors to the property.
If dogs are permitted, then Hirers must bring their own dog bedding, and not
allow dogs on the furniture or in the bedrooms. A dog must not be left
unattended in the property under any circumstances. Dogs must be walked away
from the property and must not be allowed to foul the rental property or
grounds. Additional charges may be made for bringing a dog or dogs (see details
for each property).
If bed linen is supplied, this will be clearly stated in the
details for the cottage booked. Duvets and pillows are provided in each cottage
if bed linen is not supplied. Some cottage owners offer an optional linen hire
11. Statutory regulations:
The owners will be responsible for complying
with all applicable Statutory Regulations and Discrimination Acts affecting
customers, the cottage, and its equipment,
Smoking is not allowed inside the cottage. If guests wish to
smoke in the garden area, then they should not leave cigarette litter on the
premises. Smoking in a cottage constitutes a breach of contract (see: paragraph
13. Special Needs:
If the Hirer has special requests or needs, the Hirer
is responsible for advising West Wales Cottages at the time of booking, although
West Wales Cottages cannot guarantee that any requests will be met. Failure to
meet special requests will not be a breach of contract. It is the Hirer's
responsibility to ensure that the cottage is completely suitable for their
needs. Please note that if a particular feature or facility is not specified on
the Website then it may not be provided.
14. Cancellation by guests more than 6 weeks before the holiday:
A deposit is not refundable, but can subsequently be used as a deposit for a
future holiday booked directly with West Wales Cottages at the same property if
booked within 6 months of the date of cancellation.
Cancellation by guests within 6 weeks of a holiday:
If cancellation occurs for any reason within 6 weeks of the start of the
holiday, the Hirer should advise West Wales Cottages immediately by telephone or
e-mail followed by a confirmatory letter. Upon receipt of such letter (but
without any obligation to the Hirer) West Wales Cottages will attempt to obtain
a replacement letting, and if such a letting is obtained, then the owner will
refund to the Hirer any monies paid less the deposit. If West Wales Cottages are
unable to re-let, then the owners of the cottage shall be entitled to retain any
balance payments already made. We advise Hirers to arrange cancellation and
holiday insurance with the insurer of their choice to cover any eventuality.
Non payment of balance:
When you make your booking and we have received the
required booking form and deposit to secure the booking, a legally binding
contract exists between the owner and the Hirer that is non-refundable, except
in exceptional circumstances. You may still remain liable to pay the owner in
full for the booking, even if you are unable to take your holiday. Even where
you have not paid in full at the time of cancellation, you may remain liable for
the full cost if not re-let. If you do need to cancel, it is important that you
tell us at the first opportunity so that we may attempt to re-advertise your
dates and minimise your loss. You should take out cancellation insurance to
protect you against possible loss.
Cancellation by owner.
In the very unlikely event that an owner cancels a
booking, than the owner will refund the Hirer. West Wales Cottages is not liable
for any costs associated with such a cancellation.
15: External factors:
West Wales Cottages and the cottage owners have no
control over, and cannot be held liable for external factors that could possibly
affect a Holiday such as the weather, local traffic, local events, neighbours,
children playing, availability and speed of broadband, electricity, gas and
water supply and the vagaries of television and mobile phone reception, or any
financial losses incurred as a result of external factors.
16. Breach of contract:
If there is a material breach of any of these
conditions by the Hirer or any of their party, the Owners or agents reserve the
right to re-enter the cottage, and / or end the letting and require the Hirer
and their party to leave immediately without refund.
Every effort has been made to ensure that Hirers have an
enjoyable holiday. If however, the Hirer has any cause for complaint, then they
must contact the cottage owner or agents immediately if any problem arises so
that it can be speedily resolved. The cottage owners cannot subsequently
consider any complaints or enter into any correspondence about the complaint
unless this procedure has been followed. If guests choose to terminate their
holiday early for any reason and the above procedure has not been followed, then
the owners are entitled to retain the full rental payment already made.
18. Data protection and Privacy:
Information provided on Booking Forms
will remain confidential and will not be disclosed to a third party or used for
any other purpose.
19. Cleaning and maintenance of the cottage
- West Wales Cottages act as
booking agents for owners and have no responsibility for the cleaning and
maintenance of each cottage. This is entirely the responsibility of the owners
and all questions regarding cleaning and maintenance should be addressed to the
West Wales Cottages act as agent for the cottage owners
and cannot accept any liability for any shortcomings or defects within, outside,
with the contents, or other facilities ancillary to the cottage. Further West
Wales Cottages cannot accept any liability for any act, or omission by the
owners or anyone acting on their behalf. As we act as agents on behalf of the
owners and the Hirer West Wales Cottages do not have any liability for loss or
damage arising from the owners breach of contract, negligence or
As noted in paragraph one, the Hirers contract is directly with the owner of the
West Wales cottages relies on information submitted to us by the
holiday cottage owners and we publish it in good faith. Visitors should be aware
that the information may be incomplete, inaccurate or may have become out of
date. Information given is for guidance only and should not be relied upon. No
representation or warranty is given as to the accuracy or completeness of the
information. All the information published is reviewed and approved by the
holiday cottage owner prior to publishing. In the unlikely case that you find
there has been an inaccurate description of a cottage then please contact West
Wales Cottages and we will amend it.
Terms and Conditions © West Wales Cottages 2012