1. Contract :all bookings will form a contract between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Bookings: Upon receipt of your enquiry by email or telephone, the property can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled.

4. Payment: All payments should be made to the owners in the manner specified on the booking form.  Non-payment of the balance of the rent on the due date shall be construed as a cancellation of the contract by the hirer. Bookings made within 4 weeks of your holiday date must be paid for in full and in advance of occupation of the property. For a booking made more than 4 weeks before your holiday starts we require a deposit of 25%.  Short breaks must be paid for in full when being booked. 

5. Balance: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 4 weeks before for the period of letting.

6. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £30. It is agreed that the person who made the booking will pay for  breakage and / or damage and  cleaning if so required. All breakages should be reported to the owners and minor damage should be noted in writing at the termination of the stay. 

7. Sleeping Capacity: The maximum number of people allowed is five plus a baby in a travel cot and extra persons cannot be accommodated. 

8. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the agents or owners, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the agents or the owner. 

9. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that the Cottages can be properly prepared for the subsequent guests.

10. Access to property: The Property Owner or his/her agents shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

11. Pets:  One dog is welcomed, but must be kept under strict control at all times and must not be allowed to foul the property. Please bring your own pet basket or bedding and do not allow your pet in the bedrooms, or on furniture. A wet and/or muddy dog must not enter the house. A pet must not be left unattended in the hired property at any time, nor allowed to cause disturbance to neighbours with persistent  barking. Hirers will be liable for any damage caused by a pet or for the  costs of additional cleaning required and this will be deducted from the £50 bond for the dog paid when booking the property. 

12. Linen: The property is equipped with bed linen and towels.

13. Liability: The owners will be responsible for complying with all applicable Statutory Regulations and Discrimination Acts affecting customers, the property, and its equipment, 

14. Smoking: Smoking is not allowed inside Cartrefol. If guests wish to smoke in the garden, then they should not leave cigarette ends on the property.

15. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

16. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

17: External factors: West Wales Cottages has no control over, and cannot be held liable for external factors that could possibly affect a Holiday such as the weather, local traffic, local events, neighbours, children playing, electricity, gas and water supply and the vagaries of television and mobile phone reception, or any financial losses incurred as a result of external factors.

18.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the owners immediately if any problem arises so that it can be speedily resolved. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

19. Breach of contract:  If there is a material breach of any of these conditions by the Guest or any of their party, the Owners or agents reserve the right to re-enter the property, and / or end the letting and require the Guest and their party to leave immediately without refund.

20. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

Note: West Wales Cottages relies on information submitted to us by the holiday cottage owners and we publish it in good faith. Visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. Information given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information. If you require verified information please contact individual cottage owners before booking your holiday. All the information published is reviewed and approved by the holiday cottage owner prior to publishing. In the unlikely case that you find there has been an inaccurate description of a cottage then please contact West Wales Cottages and we will amend it. 

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