1. Contract :West Wales Cottages will act on behalf of the property owners and all bookings will form a contract between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted.  

3. Bookings: Upon receipt of your enquiry by email or telephone, a cottage can be provisionally booked. This will be held for a period of seven days only. If no booking form and deposit is received within this period, then the provisional booking will be cancelled. Any late booking payment by cheque must be made at least 14 working days before occupancy otherwise online credit card payment must be made by arrangement. 
Payment: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Where payment in full has not been made by this date, we reserve the right to cancel the booking and re-advertise the holiday.

Payments from abroad can be made by bank draft in GB Pounds with no extra charge. IBAN payments will incur a £12 fee per payment to cover additional bank charges. IBAN numbers will be sent on request.

4. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £30. It is agreed that the person who made the booking will pay for  breakage and / or damage and  cleaning if so required. All breakages should be reported to West Wales Cottages and minor damage should be noted in writing at the termination of the stay. 

5. Sleeping Capacity: The maximum number of people allowed is clearly stated in the description and extra persons cannot be accommodated. 

6. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the owner, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the owner. 

7. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. 

8. Breakage Deposit: The owners reserve the right to impose a returnable breakage / cleaning deposit of £100 per property for non - family groups only -  to be returned in part or full within seven days of the group vacating the property. 

9. Access to property: The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

10. Pets:  Pets are not permitted.

11. Linen: Bed linen and towels are not supplied. There are duvets and pillows on all of the beds.

12. Smoking: Smoking is not allowed inside the house. 

13. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

14. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

15. Cancellation more than 6 weeks before the holiday: Any cancellation following payment of a deposit, balance or total amount more than 6 weeks before the start of the holiday is subject to a £50 cancellation fee. The £50 cancellation fee can subsequently be used as a deposit for a booking made through West Wales Cottages or West Wales Caravans for any of our advertised holiday accommodation within 6 months from the date of cancellation.

Cancellation within 6 weeks of a holiday: If cancellation occurs for any reason within 6 weeks of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) the agents will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the cancellation fee. If the agents are unable to re-let, then the owners shall be entitled to retain all payments already made. 

Non payment of balance: In the event of balance of rental payments not being made by the due date, and when the hirer makes no request for additional payment time, the holiday dates will be re-advertised and no refund will be given. We advise guests to arrange cancellation and holiday insurance with the insurer of your choice to cover any eventuality.

16.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the property owners immediately if any problem arises so that it can be speedily resolved. They cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

17. Breach of contract:  If there is a material breach of any of these conditions by the Guest or any of their party, the Owners or agents reserve the right to re-enter the property, and / or end the letting and require the Guest and their party to leave immediately without refund.

18. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.

19. Owners Personal Property: This is a privately owned holiday home often used by the owners. There may be personal items left in the house. We ask our guests to respect this.

20. Cleaning and maintenance of the property - West Wales Cottages act only as booking agents and have no responsibility for the cleaning and maintenance of this property. This is entirely the responsibility of the owners and all questions regarding cleaning and maintenance should be addressed to them.

21. External factors: West Wales Cottages has no control over, and cannot be held liable for external factors  that could possibly affect a Holiday such as the weather, local traffic, local events, noise or problems resulting from the actions of neighbours, children playing, the continuity of electricity, gas and water supplies and the vagaries of television and mobile phone reception.