Booking Conditions:

1. The contract is between Woodlands (New Quay) Ltd and the person making the booking (the Guest).

2. Bookings cannot be taken from persons under 21 years of age.

3. Bookings: Upon receipt of your enquiry either by email or telephone, the accommodation will be provisionally booked. This will be held for a period of no longer than 14 days. If the booking form and deposit has not been received within this period, the provisional booking will be cancelled.

4. Payment: All payments must be made in pounds sterling. Where the booking is made within 6 weeks of the holiday start date, full payment is required at the time of booking. All other booking will require a deposit of £250 with the balance of hire monies due 6 weeks prior to arrival. Short breaks must be paid for in full at the time of booking.

5. Breakage deposit: A returnable breakage deposit of £50 is payable on arrival. This will be returned in full within 7 days if there are no breakages or pro rata in the unlikely event of damage to the lodge or contents. This deposit is payable in cash only.

6. Damage or extra cleaning: The Guest is responsible for leaving the accommodation clean and tidy, and for any loss or damage. Any breakages should be reported to the park office immediately, who will make the appropriate charge for repair or replacement. The park reserves the right to make a charge for any additional cleaning requirements.

7. Arrival and departure times: The chalet is available for you from 3pm on your day of arrival, and must be vacated by 10.30am on your day of departure. This ensures sufficient time for the accommodation to be cleaned prior to the arrival of the next occupant.

8. Availability: Woodlands (New Quay) Ltd reserves the right to alter or withdraw, without prior notice, facilities or amenities which have been advertised when reasonably necessary due to repairs, maintenance or any other circumstances beyond our control.

9. Right to occupy the property: The Guests right to occupy the accommodation may be forfeited without compensation if (a) the maximum sleeping capacity is exceeded or (b) any activity is undertaken which may cause unreasonable damage, noise or disturbance.

10. The Park Management or his representative shall be allowed access to the accommodation at any reasonable time during holiday occupation.

11. Special requirements: Please let us know if you have any special requirements prior to making your booking

12. Linen: Linen and towels are provided in all accommodation.

13. Smoking: Smoking is not permitted in the accommodation.

14. Pets: Dogs are not permitted in the lodges.

15. Cancellation: In the event of the need to cancel a booking, please telephone immediately and confirm the cancellation by email or letter. If the owners are able to re-let the accommodation a refund of monies paid will be made in full. We recommend that Guests take out cancellation insurance with a provider of their choice.

16. Liability: Neither the company, nor its servants accept liability for any persons loss or damage which may be sustained by Guests, bona fide visitors, or their property during the period that they are at Woodlands Holiday Village.

17. Data protection and Privacy: Information provided to us will remain confidential and will not be disclosed to any third party.

18. Cleaning and maintenance of the property - West Wales Cottages act only as booking agents and have no responsibility for the cleaning and maintenance of this property. This is entirely the responsibility of the owners and all questions regarding cleaning and maintenance should be addressed to them.